Tourism Marketing on Social Networks and Web 2.0 Platforms

[Published in Nation-Branding on November 21st, 2009]


A common believe among tourism professionals is that the financial crisis has damaged the entire tourism industry evenly. In contrast, a closer inspection of tourism news and statistics from the last 6 months indicates that this is not always the case. Hence, while some tourism segments were severely damaged, others are demonstrating unique stability and firmness. Taken together with past crisis situations, these cases can be induced into four tourism recovery strategies that can assist tourism professionals in developing and marketing better tourism products for these turbulent times.


Following the immense success of the Queensland Australia campaign The best job in the world, a growing number of cities, countries and tourist destinations are now trying to follow their lead. Mainly, user generated video contests are now becoming popular for two major reasons. First is the growing popularity of social networks and Web 2.0 platforms; According to Alexa web information company, Facebook is now the 2nd most popular website in the world and YouTube is the 4th, implying of their vast potential to be used as tourism marketing tools. Second is the international financial crisis, leading to smaller advertising budgets and forcing DMOs to find new, creative and less-expensive ways for promotion. For example, the Tourism Queensland campaign generated US$70m of global publicity, while its estimated cost is only US$1m.


These web campaigns follow this method: users are offered to submit a personal video to the competitions website, from which they can be selected to win a free dream holiday in a TV reality like process. In return, the lucky winners are expected to share their impressions on Facebook, Twitter, YouTube, Flicker and blogs, serving as the places ambassadors. By giving out an opportunity to win a free vacation, the place marketers hope to raise awareness to their place, generate free media coverage and promote their public image as a tourism destination. In addition, they intend to create excitement, interest and commitment among the competitors who submit their videos.


Two recent examples for such campaigns are Thailand and Colorado. In the The ultimate Thailand explorers (, five winning teams will have to explore five locations in Thailand, and inspire international travelers to come and visit the country. In the Colorado Snow at first sight (, "snow virgins" are offered a 3-month Colorado adventure which includes skiing, snowmobiling and other winter activities.

Although seems easy, launching a successful user generated content campaign is a complicated task. To make it a little easier, it is advised to follow the enclosed guidelines:

1. Allocate enough resources for planning, production and promotion.

2. Promote your campaign on-line and off-line, using advertising and strong public relations.

3. It takes innovative creativity and in-depth understanding of social media to create a web buzz.



Interested in learning more? The official website of Eran Ketter (PhD)

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